Refund & Cancellation Policy

1. 7-Day Money-Back Guarantee

At Uttar Mitra ERP, operated by Shubham Nema, we stand firmly behind our cloud-native institutional platform. We offer a transparent 7-Day Unconditional Money-Back Guarantee for all newly purchased institutional license tiers.

2. Cancellation Guidelines

Institutions may cancel their recurring monthly or annual subscription at any time prior to the next billing cycle by submitting a request to [email protected] or through their institutional dashboard.

3. Refund Processing Timeline

• Once an eligible cancellation or refund request is submitted, it is reviewed and approved within 24 to 48 hours.
• Refunds are credited directly back to the original source payment instrument (Bank Account, UPI, Net Banking, or Credit/Debit Card) within 5 to 7 business days.

4. Return Policy on Digital Software

Because Uttar Mitra ERP is a 100% digital cloud-hosted Software-as-a-Service (SaaS) solution, physical product returns are not applicable. Cloud workspace de-provisioning serves as the return confirmation.