1. Agreement to Terms

By accessing or using https://school.uttarmitra.in, the VidyaCore School ERP portal, or related administrative tools, you agree to be bound by these Terms and Conditions executed between your institution and Shubham Nema.

2. Institutional SaaS Licensing

Uttar Mitra ERP grants schools a non-exclusive, non-transferable, revocable license to access our cloud-native ERP features including student admissions, fee payment tracking, bus GPS telematics, and biometric attendance sync during the subscription term.

3. Subscription Billing & Payment Processing

Institutional subscriptions are billed annually or monthly as agreed in the formal institutional contract. All digital transactions are processed securely via authorized Indian payment gateways (such as Razorpay / Cashfree) compliant with RBI mandate.

4. High Availability & Service Level Agreement (SLA)

We target a 99.9% uptime SLA for critical institutional services (fee counter, attendance logging, and emergency transport notifications). Scheduled maintenance windows are announced with at least 48 hours advance notice during off-peak weekend hours.

5. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any legal dispute or proceeding arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts in Madhya Pradesh, India.